100% Money Back Guarantee!
All products purchased at HeartyPet.com are backed by our 100% Satisfaction Guarantee policy. Below you will find the return information and instructions.
- An RMA (Returned Merchandise Authorization) number must be obtained prior to return shipment. Please contact us at firstname.lastname@example.org or call (800) 851-2809 for your RMA.
- Include a copy of your invoice, or if no longer available, please enclose a letter with the following information:
- Phone Number
- Email Address
- Reason for Return
- RMA Number from Step 1
- Return To: Hearty Pet
19918 Jefferson Blvd
Hagerstown MD 21742
- The customer is responsible for return shipping charges. You may use the carrier of your choice, i.e. FedEx, UPS, or USPS. We deduct a 15% restocking fee for returns.
- In order for Hearty Pet to approve your return, the product must still be in it's original packaging. (i.e. the bag or jar the product comes in.) We will not accept any returns including lose product not in original packaging.
Please note: Any return request* more than 30 days after the shipping date, a store credit will be issued in place of a credit back to your credit card.
*REQUEST* - You may call (800-851-2809) or email into customer service up until 30 days after the ship date to receive credit back to your credit card. The product can arrive after the 30 days as long as you have spoken with a customer service representative about your return prior.